# Transportation Feedback Solution | Real-Time QR Feedback

Source: https://siemprefeedback.com/transportation-feedback-solution-use-case

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## **Transportation companies can get bonuses and/or pay penalties based on their scores.**

In Amsterdam region, Transportation average score **fell from 8.0 to 7.8 in 2023**. In Amsterdam, stops, punctuality and crowding were rated lower.

Across the Netherlands in 2025, the weakest scores are **information during delays (6.3)** and **crowding (6.9)**.

[Start collecting feedback](https://siemprefeedback.com/register) | [Request a Demo Call](https://siemprefeedback.com/request-a-15-min-siemprefeedback-demo/)

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## Public Transport — Passenger Experience

**Introduction**

Every journey creates an experience.

A passenger may interact with a station, stop, vehicle, ticket machine, driver, information screen and other services during a single trip.

Siempre Feedback helps transport operators understand these experiences while they are happening.

**The challenge**

Passenger satisfaction surveys provide useful insights, but they often happen periodically and measure the network at a relatively high level.

Operational teams need to know **what passengers are experiencing at a particular location, vehicle or moment**.

A passenger noticing a dirty vehicle, confusing information or excellent staff interaction has valuable information — but usually no convenient reason to share it.

**TRY IT YOURSELF, SCAN BELOW:**

![Example: feedback travel in the tram - siemprefeedback](https://res.cloudinary.com/ddl9ewsfx/image/upload/v1/images/feedback-tram-24_curwfe.width-800_ha57yb)

**How Siempre Feedback helps**

Siempre Feedback provides a fast feedback channel at stations, stops, vehicles and other passenger touchpoints.

Passengers can share feedback about topics such as:

- Cleanliness
- Comfort
- Information
- Accessibility
- Staff
- Safety perception
- Value for money

Feedback can be associated with a specific location or service, helping operators identify patterns and prioritize improvements.

[Start collecting feedback from the travelers](https://siemprefeedback.com/register)

[Request a Demo Call](https://siemprefeedback.com/request-a-15-min-siemprefeedback-demo/)

### See more:

- [Tram Feedback Sheet](https://www.siemprefeedback.com/c/siemprefeedback/BY8scynpEqk)
- [Service Office Feedback Sheet](https://www.siemprefeedback.com/c/siemprefeedback/n8oyqiJbPcg)