# Government & Public Services Citizen Feedback Platform | Government Feedback Software | Public Services Solution

Source: https://siemprefeedback.com/government-public-services-feedback-use-cases

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**Amsterdam, 2025:** more than **500,000 reports about problems in public space** (up 7.5%). **Over a third were about waste** (up 14%), and cleanliness reports rose 13%. Only **about half of the people who reported** were satisfied with how the city handled it.

**Toronto, 2024:** a phone call to the city's 311 service line costs **CA$11–16**. The same request through the city's app costs about **CA$0.10**.

**New York, 2024:** 311 handled 38.2 million contacts for $61.9 million, and **46% still came in by phone**.

*A Siempre Feedback QR code is an even quicker digital report, and it comes with the exact location already filled in.*

## Catch a bad review before it's posted!

[Start collecting feedback](https://siemprefeedback.com/register) | [Request a Demo Call](https://siemprefeedback.com/request-a-15-min-siemprefeedback-demo/)

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## Public Services — Citizen Experience

**Introduction**

Citizens interact with public services every day — on streets, at municipal offices, in parks, around waste facilities and across public infrastructure.

Every interaction is an opportunity to understand what is working and what could be improved.

**The challenge**

Citizens often provide feedback only when something has gone seriously wrong.

Formal complaint channels can require finding the correct website, calling a service number or completing a form. As a result, municipalities receive only a small fraction of the observations citizens make every day.

This creates a gap between **what citizens experience and what public-service teams know**.

**How Siempre Feedback helps**

Siempre Feedback makes providing feedback simple and immediate.

Feedback points can be placed wherever citizens interact with a service — municipal offices, parks, public toilets, waste containers, streets or other facilities.

Citizens can quickly select what they want to comment on and share their opinion.

Public-service teams receive continuous, location-specific feedback that can complement existing complaint systems, inspections and citizen surveys.

**TRY IT YOURSELF, SCAN BELOW:**

![Example: feedback sheet for service - siempre feedback](https://res.cloudinary.com/ddl9ewsfx/image/upload/v1/images/feedback-service_sfk0ur.width-800_tbwsvu)

[Start collecting feedback from citizens](https://siemprefeedback.com/register)

[Request a Demo Call](https://siemprefeedback.com/request-a-15-min-siemprefeedback-demo/)

### See more:

- [Siemprefeedback citizen feedback sheet](https://www.siemprefeedback.com/c/siemprefeedback/ONF01oldgzc)