# Customer Feedback Consulting | Siempre Feedback

Source: https://siemprefeedback.com/feedback-consulting

## **The platform hears every customer.**
**We tell you what to change.**

### **Siempre Feedback Consulting is the human layer on top of your signal — a dedicated feedback consultant who reads what your customers are telling you and hands you a short, ranked list of things to fix.**

[**Book a Discovery Call**](https://siemprefeedback.com/consulting-feedback-request/)

## *Why consulting:* **Collecting the signal is only half the job.**

Siempre captures an in-the-moment signal — happy, neutral, unhappy — the instant a customer feels it, before they ever write a public review. That data is gold. But a busy operator can't sit and read it all day. That's the gap consulting fills.

![siempre feedback - platform and consultancy](https://res.cloudinary.com/ddl9ewsfx/image/upload/v1/images/siemprefeedback_-_platform_and_consultancy_yge.width-500_csllmc)

## *The engagement:* **What the consultant actually does.**

Five recurring jobs. The platform owns **See** and **Scan**; the consultant is how you own **Act**.

### **1) Set it up right**

Design the questions, the sentiment groups and the flow — then place the QR codes where they'll actually get scanned. The difference between three responses a week and three hundred.

### 2) **Read the signal**

Analyse incoming feedback, separate signal from noise, and surface the patterns and pain points a busy owner would never have time to spot.

### 3) **Benchmark & track**

Watch sentiment and NPS over time, per location, and prove whether last month's changes actually moved the numbers.

### **4) Coach the floor**

Train the team to react to feedback in the moment and close the loop with customers — because feedback nobody acts on is just decorated complaining.

### **5) Turn data into decisions -** ***ACT***

The output every month: a short, ranked list of concrete changes — fix the wait time, retrain the front desk, reword the menu — with the evidence behind each one.

[**Book a Discovery Call**](https://siemprefeedback.com/consulting-feedback-request/)

## *Packages:* **Start with a launch, grow into a partner.**

Three ways to buy the consulting layer — from a one-time setup to an always-on feedback partner.

### Launch

**Setup: Fixed Fee**

Get the whole thing live and collecting properly from day one:

- Question & sentiment-group design
- QR placement plan per location
- Dashboard configured
- First-30-days review call
- Includes 1 month of **Better Plan**

### **Insights**

***Monthly*****retainer**

A consultant on the feedback, every month, handing you the suggestions and fixes.

- Everything in *Launch*
- Monthly analysis & recommendations
- Live dashboard review sessions
- Sentiment & NPS benchmark tracking
- Email support between calls
- Includes 1 month of **The Greatest Plan**

### **Partner**

***Quarterly*****programme**

The full loop — analysis, people and remote truth-checking.

- Everything in *Insights*
- Staff coaching & loop-closing training
- Optional on-site mystery-visit audits (could incur additional (travel) costs)
- Quarterly strategy & roadmap review
- Includes 3 months of **The Greatest Plan**

[**Book a Discovery Call**](https://siemprefeedback.com/consulting-feedback-request/)

## Related

- [Siempre Feedback FAQ](https://siemprefeedback.com/frequently-asked-questions-faq/)
- [Preguntas frecuentes FAQ](https://siemprefeedback.com/es/preguntas-frecuentes/)
- [Pogosta vprašanja FAQ](https://siemprefeedback.com/si/pogosta-vprasanja/)
- [Häufige Fragen: QR-Feedback  FAQ](https://siemprefeedback.com/de/haeufige-fragen/)
- [Veelgestelde vragen FAQ](https://siemprefeedback.com/nl/veelgestelde-vragen/)