# Features: QR Feedback, Redirects & Nudges | Siempre Feedback Source: https://siemprefeedback.com/features Most feedback tools ask your customers for ten minutes of their time, a week after the moment has passed. Siempre Feedback asks for five seconds, while they're still standing in front of you. One question, one scan, no app and no login, and the answer is on your dashboard before the customer has put their phone away. That's the core. Around it sits everything you need to turn a quick answer into action: sheets you can print or publish online, physical Tap cards, permanent links you never have to reprint, follow-up questions, redirects based on mood, alerts for your team, reports across locations and an integrations layer for your own systems. This page walks through every feature, what it does and where it helps. ## How It Fits Together ![How the pieces fit together: one scan, the right next step - Pre Review Anonymous Siempre Feedback flow and integrations](https://res.cloudinary.com/ddl9ewsfx/image/upload/v1/images/pre-review-feedback-flow-v3_hgbcke.width-800_rf5f6h) 1. **Collect.**A customer scans a Siempre QR on a printed sheet, holds their phone against a Tap card or opens a Siempre Link, and answers one question. 2. **Deepen.**If you want, they leave an email address or a short comment. 3. **Route.**Mood Redirects send each positive, neutral or negative answer to the right next page. 4. **Alert.**Nudges tell the right person when a location needs attention. 5. **Analyse and connect.**The dashboard shows what's happening; the API and webhooks pass the data to your own tools. ## Anonymous Not every feedback should ask for user's name and email address. We developed [Siemprefeedback.com](https://siemprefeedback.com/) to be anonymous first. Which is much better for end users and can encourage them to give you **honest feedback.** ## Collect Feedback Where It Happens ### Spot QR: Physical feedback sheets A feedback sheet is one question with a small set of answers, printed and placed exactly where the experience happens: a table, a counter, a changing room, a parcel locker, a hotel room. Every answer has its own Siempre QR code, so scanning it registers the vote instantly, with no extra screens or confirmation steps. Choose from ready-made templates, or design your own layout per location on the top plan. ### Physical Tap cards You've seen them on restaurant tables and café counters: the little card that opens a review page when you hold your phone against it. Siempre Tap cards work the same way, with one important difference: they open your Siempre Feedback question first, so you hear how the visit went while the customer is still there. The customer holds their phone against the card, which uses NFC (built into most modern smartphones), and the question opens instantly in the browser. Each card also carries a printed Siempre QR, so phones without NFC can simply scan it. Tap cards are made to live where customers wait or pay: on tables, counters, reception desks and check-out points. Connect a card to a Siempre Link and you can change which location or question it opens at any time, so the same card keeps working when your menu, season or setup changes. And after they provide you with the valuable feedback, you can redirect them to post a Google Review. ### Web QR: Online Voting Sheet Not every customer meets you at a counter. Publish your feedback sheet online and people can vote by scanning or by clicking: on your website, in a booking confirmation, in a newsletter or inside your own software. Same question, same answers, same dashboard. ### Siempre Links: permanent links that never need reprinting A Siempre Link is a permanent feedback address (/s/your-link) that never changes. Print it as a QR code on signs, packaging or business cards, add it to email signatures and receipts, and it keeps working. Behind the scenes you decide which location it opens, and you can change that at any time: a new season, a new event, a moved counter. You can even print Siempre Links before you've decided where they'll point, and an answer can lead on to another Siempre Link to chain questions together. ### Feedback terms and your own Feedback Terms Pick the answers customers can choose from a ready-made library of feedback term/tiles, each tagged as positive, neutral or negative so your results are sentiment-coded from the start. Need wording that fits your business exactly? Add your own Feedback Terms. On paid plans you can also offer an "Other" option, so customers are never forced into an answer that doesn't fit. ### Multilingual from day one Your guests don't all speak the same language, and they don't have to. Feedback pages are available in English, Spanish, Dutch and German, so each customer answers in a language they're comfortable with, and your dashboard still adds everything up in one place. ### Your brand on every sheet On paid plans, feedback pages carry your logo, your colours and a custom message, so customers know who is asking. That matters: people scan more readily when they recognise the brand. Run several brands? Multi-brand logos let one account serve them all. ## Go Deeper with Every Answer ### Ask Additional Feedback A first answer tells you how someone feels; additional feedback tells you why. After the vote, customers can add a short comment in their own words. Because they've already started, most don't mind writing one more line, and that line is often exactly what your team needs to fix the problem. ### Email: an optional way to reply Some customers want an answer back. With voter email capture, they can leave their email address if they choose to, so you can follow up personally. It's always optional: everyone else stays anonymous. ## Mood Redirects: Send Every Mood to the Right Place Siempre Feedback Sentiment is known as Moods. After a customer answers, Siempre Feedback can send them on to a website of your choice instead of a plain thank-you screen. Mood Redirects take this one step further: each sentiment gets its own destination. A happy customer can land on your booking page, loyalty programme or review invitation. A neutral one can open a short survey in Google Forms or Typeform. An unhappy one can reach a follow-up form or your helpdesk, so the problem is logged and handled. Use it fairly: Google's review policy doesn't allow businesses to selectively ask only happy customers for reviews, so keep public review options open to everyone. The goal is to give each customer the most useful next step, not to hide criticism. ## Nudges: Know in Time Feedback only helps if someone sees it while there's still time to act. Nudges are email alerts that go to the person responsible for a location when the number of positive, neutral or negative answers reaches a level you set. Three negative answers about the restrooms before noon? The cleaning lead knows. A run of positive answers after a new menu launch? The kitchen hears about that too. ## See What's Happening: Dashboard and Reports ### Live dashboard Every answer appears on your dashboard as it comes in, sorted by location and topic. You see what's working and what isn't today, not in next month's report. ### Locations and multi-location reporting Add each place you want to measure as its own location, from a single café to hundreds of sites, and compare them side by side with the same question. Location-level reports show trends over time, and on higher plans you can benchmark against anonymised data from comparable nearby locations. ## Integrations Layer allows you to integrate Siempre Feedback with your Stack ### Webhooks Push every new answer to the tools you already run (a CRM, a helpdesk, a team chat channel or an automation platform) the moment it's given. ### Communication tools: Slack, Teams Push every new answer to the communication tools you already run (Slack, Teams, ...) the moment it's given. ### API Access your own feedback data through the API, combine it with sales, bookings or staffing data, and build the reports and dashboards your business actually needs. ## Simple for Customers, Respectful of Privacy - **No app, no login.**Customers scan with the phone camera they already have, or hold their phone against a Tap card, and answer in seconds. - **Anonymous by default.**Customers only share an email address if they choose to. - **Nothing to install.**There's no hardware on site and nothing for your team to learn, just printed sheets or links. ## Which Plan Includes What Start free and grow into the features you need. Prices and limits as listed on our pricing page: [Siempre Feedback pricing: start free](https://siemprefeedback.com/pricing/) ## Need Help Reading the Signal? The platform tells you what customers think. Our Feedback Consulting service helps you decide what to do about it: we design your questions and sheet placement, read the patterns in your data and turn them into a ranked list of concrete fixes. ## Frequently Asked Questions ### Do customers need to download an app? No. Customers scan a Siempre QR with their phone camera or open a Siempre Link, and the feedback page opens in their browser. No app, no account, no login. ### What is a Siempre Link? A permanent feedback link (/s/your-link) that never changes. You can print it or share it anywhere, and change which location it opens at any time without reprinting. ### What is a Tap card? A physical card, similar to the review cards you see on restaurant and café tables, that opens your Siempre Feedback question when a customer holds their phone against it (NFC). Each card also has a printed Siempre QR for phones without NFC. ### What are Mood Redirects? After a customer answers, Mood Redirects send them to a different web page depending on whether their answer was positive, neutral or negative, for example a booking page, a short survey or a follow-up form. ### What are Nudges? Email alerts for the person responsible for a location, sent when the number of positive, neutral or negative answers reaches a level you set. ### Which languages are supported? Feedback pages are available in English, Spanish, Dutch and German. ### Can I connect Siempre Feedback to my own systems? Yes. Webhooks push new answers to your tools as they arrive, and the API gives you access to your own feedback data. ### Is there a free plan? Yes. The free plan covers up to 3 locations with 3 feedback items each, so you can start collecting feedback today. ## Getting Started Create your first location, choose a question and its answers, print your Siempre QR sheet or grab a Siempre Link, and watch the first answers arrive. It takes minutes, and the free plan is enough to see it work. **Start for free:**[https://siemprefeedback.com/register](https://siemprefeedback.com/register) **More use cases:**[https://siemprefeedback.com/use-cases/](https://siemprefeedback.com/use-cases/) ## Related - [About Siempre Feedback](https://siemprefeedback.com/about-us/) - [Siempre Feedback pricing: start free](https://siemprefeedback.com/pricing/)