# Airport & Airlines Feedback | Improve the Traveller Journey Source: https://siemprefeedback.com/airport-feedback-to-improve-travellers-journey --- ## 1% higher passenger satisfaction brings 1.5% more revenue from shops, food and parking (Airports Council International). That's a bigger effect than growing passenger traffic or adding shop space! [Start collecting feedback](https://siemprefeedback.com/register) | [Request a Demo Call](https://siemprefeedback.com/request-a-15-min-siemprefeedback-demo/) --- ## Airport — Passenger Journey **Introduction** An airport journey is made up of dozens of small experiences. Check-in, finding the right terminal, security, walking to the gate, waiting, shopping, boarding and arriving all contribute to how passengers perceive the airport. **The challenge** Traditional passenger surveys often happen after the journey is over. By then, it can be difficult to understand exactly where something went wrong. Was the passenger unhappy with security? Were signs confusing? Was the gate area overcrowded? Was a facility dirty? Airports need feedback connected to the **specific place and moment where the experience happened**. **How Siempre Feedback helps** Siempre Feedback lets passengers share quick feedback throughout their journey. Feedback points can be placed at terminals, gates, waiting areas, information points and other key locations. Passengers simply scan, choose the topic that matters to them and share their opinion in seconds. Airports receive continuous, location-specific feedback that helps identify problems, compare areas and understand where the passenger journey can be improved. --- ## Airport — Lounges **Introduction** Airport lounges promise a better travel experience: somewhere comfortable to work, eat, relax and prepare for the journey ahead. Understanding whether that promise is being delivered requires feedback from guests while they are actually using the lounge. **The challenge** A lounge experience consists of many different elements: cleanliness, seating availability, food and drinks, Wi-Fi, noise levels, toilets, staff friendliness and overall comfort. A single satisfaction score after the visit doesn't always explain **what actually needs improvement**. **How Siempre Feedback helps** Siempre Feedback allows guests to provide feedback while they are inside the lounge. Feedback points can cover topics such as: - Cleanliness - Food & drinks - Comfort - Seating availability - Wi-Fi - Staff - Noise levels Management can see which topics receive the most feedback and identify issues while guests are still present. For multi-location lounge operators, feedback can also help compare experiences between lounges and locations. ![lounge experience qr-feedback-siempre-feedback](https://res.cloudinary.com/ddl9ewsfx/image/upload/v1/images/lounge-experience-qr-feedback-siempre-feedback.width-800_auniah) **TRY IT YOURSELF, SCAN BELOW:** ![Example: feedback in the lounge - siemprefeedback](https://res.cloudinary.com/ddl9ewsfx/image/upload/v1/images/siemprefeedback-lounge_qusdnq.width-800_rmsdez) See the feedback sheet: [https://www.siemprefeedback.com/c/siemprefeedback/A-0tcxRB3Vk](https://www.siemprefeedback.com/c/siemprefeedback/A-0tcxRB3Vk) --- ## Airport — Security **Introduction** Security is one of the most important — and potentially stressful — parts of the airport journey. Small differences in waiting time, communication or staff interaction can have a major impact on the passenger's perception of the airport. **The challenge** Operational data can show how long passengers waited, but it doesn't necessarily show **how the experience felt**. A technically acceptable queue can still feel poorly organized. Instructions may be unclear. Staff interactions can dramatically improve or worsen the experience. Airport teams need a simple way to complement operational metrics with the passenger perspective. **How Siempre Feedback helps** Siempre Feedback can collect short passenger feedback immediately after security. Passengers can quickly provide feedback about topics such as waiting experience, clarity of instructions, organization and staff interaction. This creates a continuous qualitative signal that can be compared with operational data to better understand the real passenger experience. [Try it for free](https://siemprefeedback.com/register) --- ## Airport — Baggage & Arrivals **Introduction** The passenger journey doesn't end when the aircraft lands. Baggage claim and the arrivals experience are often the final impression passengers have of an airport. **The challenge** Waiting for luggage can be frustrating, particularly when passengers don't know what is happening. Crowded baggage halls, unclear information, cleanliness or difficulties finding onward transport can turn an otherwise good journey into a negative experience. Traditional surveys may capture dissatisfaction but often lack enough context to identify the specific problem. **How Siempre Feedback helps** Siempre Feedback can collect feedback directly in baggage reclaim and arrivals areas. Passengers can provide quick feedback about baggage experience, information, cleanliness, wayfinding and onward travel. Because feedback is associated with a particular location or touchpoint, airport teams can see where recurring problems occur. [Try it for free](https://siemprefeedback.com/register) --- ## Airport — Facilities & Cleanliness **Introduction** Passengers may spend several hours inside an airport. Toilets, seating areas, charging points, water stations and other facilities therefore play an important role in the overall experience. **The challenge** Facilities are used by thousands of people every day, and their condition can change quickly. Scheduled inspections don't always identify problems at the moment they occur. Passengers often notice an issue before the operational team does. **How Siempre Feedback helps** Siempre Feedback turns passengers into an additional source of real-time information. A passenger who encounters a dirty toilet, broken charging point or uncomfortable waiting area can provide feedback in seconds. This helps operational and facilities teams identify recurring problems, understand which locations need attention and prioritize improvements based on actual passenger experience. [Try it for free](https://siemprefeedback.com/register) --- ## In-Flight Feedback **Hear how the flight actually went — while passengers are still in their seats.** ### **Introduction** Airlines spend heavily on the in-flight experience — seating, meals, entertainment, crew training — but rarely find out in the moment whether any of it landed. Siempre Feedback brings real-time, in-context feedback onboard, letting passengers flag something the instant it happens instead of days later in a survey they'll never open. **The challenge** Post-flight surveys arrive too late and reach too few people. By the time the email lands, the passenger has forgotten the flight number, and only the most extreme experiences — furious or delighted — get a response. Meanwhile, a broken entertainment screen, a recurring catering issue on a specific route, or a standout crew member all go unreported until the pattern has repeated for weeks. Airlines end up optimizing off a thin, delayed, and biased sample. **How Siempre Feedback helps** Cabin crew and ground teams get the alert in real time, so a recurring issue (a broken IFE unit, a catering problem on a specific route) can be caught and fixed before the next flight, not buried in a quarterly NPS report. **Where it fits:** - Seatback or tray table — general flight experience - Galley/meal cart — catering-specific feedback - Boarding gate — pre-flight experience - Lavatory — cleanliness, mid-flight ![airplane passenger experience qr-feedback siempre-feedback](https://res.cloudinary.com/ddl9ewsfx/image/upload/v1/images/airplane-passenger-experience-qr-feedback-siem.width-800_wbcvpt) [Start collecting feedback from travelers](https://siemprefeedback.com/register) [Request a Demo Call](https://siemprefeedback.com/request-a-15-min-siemprefeedback-demo/) ### See more: - [Airport Feedback: Start Listening Across the Passenger Journey](https://siemprefeedback.com/blog/airports-passenger-feedback/) - See the feedback sheet: [https://www.siemprefeedback.com/c/siemprefeedback/A-0tcxRB3Vk](https://www.siemprefeedback.com/c/siemprefeedback/A-0tcxRB3Vk)